Privacy Policy

Bayside Home Care ("we," "us," "our") provides non-medical home care services, including companionship, personal care assistance, light housekeeping, meal preparation, errands, transportation, and similar supportive services to help individuals remain safe, comfortable, and independent in their homes throughout Alabama.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website www.baysidehomecare.com (or any related site), contact us, inquire about services, become a client, family member, caregiver applicant, or business partner.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

Contact information (name, address, phone number, email address)
Demographic information (age range, household composition)
Details about care needs, preferences, and daily routines
Emergency contact information
Payment information (credit card details, billing address) when scheduling or paying for services
Employment-related information if applying to work as a caregiver (resume, work history, references, background check consent)
Any other information you voluntarily provide through website forms, emails, phone calls, or in-person consultations

B. Information Collected Automatically

When you visit our website, we may automatically collect:

Device and browser information (IP address, browser type, operating system)
Usage data (pages visited, time spent, referral sources)
Cookies and similar technologies (for site functionality, analytics, and limited marketing — see our Cookie section below)

C. Information from Third Parties

References or background check results (with your consent)
Publicly available information (when verifying identity or eligibility for services)

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, coordinate, and improve our non-medical home care services
To communicate with you about scheduling, care plans, updates, billing, and service-related matters
To process payments and manage client/caregiver accounts
To recruit, screen, onboard, and manage caregivers
To respond to inquiries, requests, feedback, or complaints
To comply with legal obligations, respond to subpoenas, court orders, or protect rights and safety
To send occasional service updates or marketing communications (you may opt out at any time)
To analyze website usage and enhance user experience
For internal business purposes (quality assurance, training, fraud prevention)

3. How We Share Your Information

We do not sell your personal information to third parties. We may share information only in these limited situations:

With our caregivers, staff, and coordinators who need it to deliver services
With trusted service providers (e.g., scheduling software, payment processors, background check companies, IT support) who are contractually obligated to protect your data
With family members or authorized representatives (with your consent or as reasonably necessary for care coordination)
To comply with law enforcement, government requests, or legal processes
In connection with a business transfer (e.g., merger, acquisition, or sale of assets)
To protect the rights, property, safety, or well-being of Bayside Home Care, our clients, caregivers, or the public

4. Non-Medical Services – No HIPAA Applicability

Bayside Home Care provides non-medical home care services only. We do not offer skilled nursing, therapy, medical treatment, or services that would make us a "covered entity" under the Health Insurance Portability and Accountability Act (HIPAA). Therefore, HIPAA privacy and security rules do not apply to the information we handle.

We are still committed to handling your personal and sensitive information responsibly under applicable federal and Alabama state laws.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

You may have the right to:

Request access to, correction of, or deletion of your personal information (subject to legal exceptions)
Opt out of marketing communications (use the unsubscribe link in emails or contact us directly)
Manage cookie preferences through your browser settings

To exercise these rights or submit a request, contact us using the information below. We will respond in accordance with applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for essential site functions, performance analytics, and limited marketing purposes. You can control cookies via your browser settings. By continuing to use our site, you consent to our use of these technologies.

8. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such data, we will delete it promptly.

9. International Users

Our website and services are intended primarily for residents of the United States, with a focus on Alabama. If you access our site from outside the U.S., your information may be transferred to, stored, and processed in the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted here with an updated effective date. We encourage you to review it periodically.